Davie County 911 Communications
Mission Statement

The Davie County E911 Communications Center serves as the vital link between the citizens and public safety agencies of Davie County. We are committed to answering 9-1-1 and non-emergency calls with professionalism, integrity and compassion while efficiently dispatching law enforcement, fire, and emergency medical services. Customer Service is essential to our success, so we must treat each caller with empathy and respect. Our dedicated and highly trained professionals routinely help save lives, protect property and assist the public in their time of need.

The Davie County 911 Communications Center was established in October 1976.  It consolidated call receiving and dispatching for law enforcement, fire, EMS, and rescue organizations.  Calls were then received on numerous seven digit numbers assigned to each separate agency.  Basic 911 phone service was established and implemented in 1985.  In 1993 a major improvement was made in 911 service county-wide.  This was the implementation of enhanced 911.  With this came extensive street addressing county-wide.  Beginning November 1993, when a 911 call was received at the communications center, the callers telephone number and address was displayed for the telecommunicator to read.  This information was then transferred automatically into a new Computer-Aided Dispatch program which suggested the proper units and agencies to be dispatched and produced a map showing the location of the incident. 

In August 2000, Davie County 911 Communications became a state-certified Emergency Medical Dispatch Center.  This allows the telecommunicator to give pre-arrival medical instructions. 

 The Communications staff includes 11 full-time telecommunicators and 12 part-time telecommunicators.  It is directed by Ronnie Robertson.  Lance Thompkins serves as the Assistant Director, Tina Jones is the Quality Assurance Specialist, and Steve Frye serves as the  DCI TAC Officer.

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Copyright © 2006